Maintenance

Background

It is necessary to perform regular maintenance and upgrades to the underlying Siteflex Web Management System. To achieve this, regular Maintenance Windows have been established during which time the system may be unavailable for either short periods of time, or occasionally the entire time of the maintenance window.

Standard Maintenance Windows

Maintenance Windows are not anticipated to be required every week.

Servers

Services that may be affected: 

Servers; Operating System; Website Publishing; 

Reporting Services; Business Intelligence;

Siteflex Web Management System unavailability.

   
Window Timeframe: Monday 10:00pm - Tuesday 1:00am

Database Systems

Services that may be affected: 

SQL Servers; Degraded Website Functionality;

data acquisition via website; Reporting Services;

Business Intelligence;

Siteflex Web Management System unavailability.

   
Window Timeframe: 

Tuesday 10:00pm - Wednesday 1:00am

Network Systems

Services that may be affected: 

Servers; Operating System; Website publishing;

Reporting Services; Business Intelligence;

Siteflex Web Management System unavailability.

   
Window Timeframe: Wednesday 10:00pm - Thursday 1:00am

Urgent or Critical Maintenance Exceptions

From time to time it may be necessary to perform an 'Urgent' or 'Critical' Maintenance or Upgrade task. Urgent or Critical Maintenance tasks arise when notification is received from the Operating Systems Vendor (Microsoft) that the task is time sensitive, and the absence of the maintenance task would potentially leave a system open to vunerability or compromise. Such taks often require only a short window and may happen at very short notice in order to maintain the integrity of the systems.

Notifications

Notifications for maintenance will be posted via www.siteflex.com.au or www.twitter.com/siteflex. Urgent or Critical Maintenance Exceptions will be undertaken sometimes with minimal or no prior notification, however, every best effort will be made to provide as much notification as is feasible.